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FREQUENTLY ASKED QUESTIONS
How do I schedule my appointment?
Please schedule directly through the website and pay your deposit on the booking page: https://www.sotrndyinc.com/book-online
Are you available on _ day?
Availability is run on a monthly basis and displays the most up-to-date available slots. Don't see your desired booking time? Reach out to me via email at email@example.com or via instagram dm and let's see if we can find a time that works!
Do you do mobile services?
Yes, I am a mobile artist, meaning I come to you to do your makeup. A flat rate travel fee is already included in all service costs. I currently only travel within the Greater Toronto Area. If you exceed these parameters additional travel fees may be applicable.
What happens if I'm Late?
$10 late fee is applicable after 10 mins late for your scheduled appointment. After 30 min your appointment will be canceled.
Can I get a refund?
Deposits are non-refundable. The only time a deposit will be issued back is if an incident has occurred out of my control and I need to cancel your appointment. By any means, if you cannot make your appointment for a justifiable reason such as sickness or cancellation of event you will be allowed to use your deposit towards your next appointment (Has to be within 1 month). If you cancel less then 48 hours of your appointment without a justifiable reasoning it is considered last minute and you will not receive your deposit back.
How can I pay?
The balance owed for your selected service can be paid in cash preferably, however e-transfer is accepted and to be paid prior or post (before I leave) makeup application.
How should I come to my appointment?
Please be sure your face is fully washed and free of any product. Bring pictures (if you haven't already sent some). This will give me a great visual representation of the look you desire! Wear a shirt you can easily slip off, this way when you're ready for your event, you won't need to worry about smudging any makeup.
Where do I send my deposit?
$25 non-refundable deposit is to be sent to firstname.lastname@example.org. No appointments will be confirmed without a deposit.
How do I Include an "Add-on" in my booking?
Select your desired service. On the booking confirmation page (where you fill out you information), be sure to leave what add on you want in the "Additional questions/notes" section (ie: Vip add-on, rhinestones add- on, etc. All add ons are an additional $10 and are to be paid on the day of your scheduled appointment. Refer back to the top of the booking page, titled "policy" for what add ons are currently offered and for more info. https://www.sotrndyinc.com/book-online
HOLIDAY SEASON IS EVERY SEASON!
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