FREQUENTLY ASKED QUESTIONS
How do I schedule my appointment?
Please schedule directly through the website and pay your deposit on the booking page: https://www.sotrndyinc.com/book-online
Are you available on _ day?
Availability is run on a monthly basis and displays the most up-to-date available slots. Don't see your desired booking time? Reach out to me via email at firstname.lastname@example.org or via instagram dm and let's see if we can find a time that works!
Do you do mobile services?
Yes, I am a mobile artist, meaning I come to you to do your makeup. A flat rate travel fee is already included in all service costs. I currently only travel within the Greater Toronto Area. If you exceed these parameters additional travel fees may be applicable.
What happens if I'm Late?
$10 late fee is applicable after 10 mins late for your scheduled appointment. After 30 min your appointment will be canceled.
Can I get a refund?
Deposits are non-refundable. The only time a deposit will be issued back is if an incident has occurred out of my control and I need to cancel your appointment. By any means, if you cannot make your appointment for a justifiable reason such as sickness or cancellation of event you will be allowed to use your deposit towards your next appointment (Has to be within 1 month). If you cancel less then 48 hours of your appointment without a justifiable reasoning it is considered last minute and you will not receive your deposit back.
How can I pay?
The balance owed for your selected service can be paid in cash preferably, however e-transfer is accepted and to be paid prior or post (before I leave) makeup application.
How should I come to my appointment?
Please be sure your face is fully washed and free of any product. Bring pictures (if you haven't already sent some). This will give me a great visual representation of the look you desire! Wear a shirt you can easily slip off, this way when you're ready for your event, you won't need to worry about smudging any makeup.
Where do I send my deposit?
$25 non-refundable deposit is to be sent to email@example.com. No appointments will be confirmed without a deposit.